ThinkNexT

Minderbroederstraat 17

3000 Leuven, Belgium

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Contact

+32 (0) 16 41 87 24

info@thinknext.be

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ORION'S STRENGTHS

Orion is an Artificial Intelligence engine that automates customer service. Orion is able to analyse written or spoken questions, determine the type of request, and can route it to the right team.

Orion formulates answers on customer questions. He uses an Artificial Intelligence model trained specifically on your data. Your customer service agent approves and personalises the answer. With every interaction, Orion gets smarter.

ORION'S STRENGTHS

CATEGORISATION

TEMPLATE SUGGESTION

TICKET DEFLECTION

AND AUTOMATION

GAP ANALYSIS

REINFORCEMENT LEARNING

PROCEDURE AND
COMPLIANCY CHECK

IMAGE ANALYIS

REAL TIME

KNOWLEDGE BASE

FLEXIBLE IVR 

STATISTICS, LOGGING

AND REPORTING

MONITORING TRENDS
AND SPIKES

NOT YOUR AVERAGE CHATBOT

We would like to hear what you think. If you have questions that remain unanswered or want to see a demo, don’t hesitate to ask.