ThinkNexT

Minderbroederstraat 17

3000 Leuven, Belgium

Social

Contact

+32 (0) 16 41 87 24

info@thinknext.be

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WRITTEN REQUESTS

Orion processes your customer requests received via email, social media or (web) contact form and suggests relevant answer templates to your staff members or answers them autonomously. It does so by interpreting and analysing the request, categorising it and presenting the most relevant answers based on a large set of previously handled customer requests and available knowledge bases.

INTEGRATION

Orion operates as a cloud application and offers an API for your CRM system, email platform, web or social media application to integrate with. Since Orion always communicates with its cloud application, no data migration is required: a plugin enables the link between your application and the Orion cloud.

Currently integrations can be set up with your Zendesk, Salesforce, Microsoft Dynamics and Custom Build application. 

ORION'S STRENGTHS

CATEGORISATION

TEMPLATE SUGGESTION

TICKET DEFLECTION
AND AUTOMATION

CHOOSE ORION

  1. Orion makes your staff members work more efficiently.

  2. Thanks to Orion, a 20% increase on your customers will not require a 20% increase in customer service support staff.

  3. Ticket deflection takes away a part of your staff members work volume.

  4. Orion decreases the average handling time of you customer requests while maintaining and increasing your first-time-right approach.

We would like to hear what you think. If you have questions that remain unanswered or want to see a demo, don’t hesitate to ask.