ThinkNexT

Minderbroederstraat 17

3000 Leuven, Belgium

Social

Contact

+32 (0) 16 41 87 24

info@thinknext.be

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Enabling enterprises to take automated action on written and spoken customer requests

STORY

We believe in challenging the status quo of your business to simplify it. We do this with pragmatic thinking and state-of-the-art technology. Orion, our AI engine, automates customer service processes and plugs in on top of your existing email, telephony and CRM systems. 

MISSION

Our goal is to increase your company's efficiency in order for your  workforce to handle larger customer request volumes more easily, gain more insight in customer requests and increase customer satisfaction. 

TECHNOLOGY

Enterprises strive for higher customer satisfaction and faster response times when answering customer requests. Orion is based on artificial intelligence technology to analyse written or spoken customer requests, detect the type of request and take appropriate action.

 

WHAT WE DO

SPOKEN REQUESTS

When customers are calling in, Orion converts in real-time all speech to text and will determine the type of request. IVR (Interactive Voice Response) menus can be made more flexible this way allowing customers to express their request in their own words. The call is then interpreted, analysed, categorised and routed to a staff member. Orion supports that person by presenting in real-time the transcribed call while offering knowledge-based articles and answer templates.

WHAT YOU CAN EXPECT

KICK-OFF

1

Let's get 2 know each other and your business.

FEEDING THE MODEL

2

Setup a test environment based on your email communication of the past (two) years.

VALIDATE

3

See how Orion does it & conclude if he really is a helping hand!

INTEGRATE

4

Integrate the Orion cloud with your customer service ticketing systems via an API.

RETRAIN & MAKE ORION BETTER

5

Use it, give Orion feedback so he can get better in helping you!

KEEP ENJOYING

6

See your decrease in average handling time and increase in customer satisfaction.

THEY HAVE PRECEDED YOU

THE TEAM

Screenshot 2019-10-07 at 11.48.47
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Screenshot 2019-10-07 at 11.49.53
Screenshot 2019-10-07 at 13.13.18
Screenshot 2019-10-07 at 11.49.27
Screenshot 2019-10-07 at 13.15.52
Screenshot 2019-10-07 at 11.48.47
Screenshot 2019-10-07 at 11.50.21
Screenshot 2019-10-07 at 11.49.53
Screenshot 2019-10-07 at 13.13.18
Screenshot 2019-10-07 at 11.49.27
Screenshot 2019-10-07 at 13.15.52
 

CONTACT US

We would like to hear what you think. If you have questions that remain unanswered or would like to see a demo, don’t hesitate to ask.

Our address

Minderbroederstraat 17

3000 Leuven, Belgium

Contact us

+32 (0) 16 41 87 24

info@thinknext.be