Enabling enterprises to take automated action on written and spoken customer requests
We believe in challenging the status quo of your business to simplify it. We do this with pragmatic thinking and state-of-the-art technology. Orion, our AI engine, automates customer service processes and plugs in on top of your existing email, telephony and CRM systems.
Our goal is to increase your company's efficiency in order for your workforce to handle larger customer request volumes more easily, gain more insight in customer requests and increase customer satisfaction.
Enterprises strive for higher customer satisfaction and faster response times when answering customer requests. Orion is based on artificial intelligence technology to analyse written or spoken customer requests, detect the type of request and take appropriate action.
WHAT WE DO
WHAT YOU CAN EXPECT
Let's get 2 know each other and your business.
FEEDING THE MODEL
Setup a test environment based on your email communication of the past (two) years.
See how Orion does it & conclude if he really is a helping hand!
Integrate the Orion cloud with your customer service ticketing systems via an API.
RETRAIN & MAKE ORION BETTER
Use it, give Orion feedback so he can get better in helping you!
See your decrease in average handling time and increase in customer satisfaction.
THEY HAVE PRECEDED YOU
We would like to hear what you think. If you have questions that remain unanswered or would like to see a demo, don’t hesitate to ask.
3000 Leuven, Belgium
+32 (0) 16 41 87 24